eCommerce Breakfast Seminar
"Improving online performance & customer experience in today's economic climate. Re-platform or re-fresh?"
Understanding the strengths and weaknesses of an online retailing presence is critical for eCommerce leaders and managers and results from the latest eRetail Benchmark Index, the quarterly index tracking the online performance of top retailers, illustrate which UK retailers are getting this right. In the current economical climate, how should a retailer go about distinguishing between the need for optimising its current platform versus a complete technology re-fresh and justifying the decision? This breakfast seminar will help retailers indentify the key elements of the customer experience, look at best practices and then learn how to apply these practices to improve performance.
Matthew Tod is a key speaker at this event and will discuss how retailers can apply these lessons to improve their customer experience. He will cover a number of topics including how to measure the customer journey using web analytics tools, best practice KPI’s for retailers, benchmarks that matter and how to convert insight into hard sales.
In addition, Portaltech, a leading UK Systems Integrator (S/I) and Consultancy specializing in Commerce and Retail solutions to help companies trade online, and its strategic partner Hybris, a leading multi-channel communication and commerce software vendor, will examine how existing platforms can be optimized and at what point a technology re-fresh or re-platform is required to ensure continued growth.
8.00 am -10.30 a.m., 22nd April 2009
Soho Hotel, 4 Richmond Mews London W1D 3DH